To offer a safe and secure shopping experience, Radiator Supply House has established these online Policies for any user, viewer, or buyer at www.radiatorsupplyhouse.com.
Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Radiator Supply House or its suppliers/manufacturers and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Radiator Supply House are proprietary to Radiator Supply House. All other trademarks not owned by Radiator Supply House or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Radiator Supply House. Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Radiator Supply House along with permission to use directly from the supplier or manufacturer. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Radiator Supply House or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
Your receipt of electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Radiator Supply House reserves the right at any time after receipt of your order to accept or decline your order for any reason. Radiator Supply House reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Radiator Supply House may require additional verifications or information before accepting any order. Once you have placed an online, phone order, or another type of order with Radiator Supply House, you have entered a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. (in-stock items) If you need priority delivery then please contact us by phone for immediate attention.
Because Radiator Supply House reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Radiator Supply House cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error.
When you order from Radiator Supply House we put you in line to receive the product. If it is not in stock. Some items may take 2-4 weeks for build and or delivery. However, if you order from us and a problem occurs, these are the steps to follow.
If you order a product, your credit card is charged immediately as stated above. We will notify you of the status of the order and product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.
An order that has shipped from our location or a supplier can not be canceled, these are classified as returns. Unfortunately, once it has shipped restocking fees will apply if they are applicable. Special order items, custom-built items will not be able to be returned. For this reason, it is extremely important to check your invoice or order form.
The Shipping Rates are shown at the time of checkout our dimensional rate only. If your shipment weight is too much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 20% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returned after 30 days. All products shipped from the Radiator Supply House warehouse are shipped via FedEx, UPS, DHL, or Truck Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Radiator Supply House, you will be responsible for the return shipping costs and pay a 20% restocking fee. These fees will be charged to your account on file.
Radiator Supply House DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you may be be required to purchase a replacement.
Please also see our full SHIPPING and RETURNS policies HERE.
Special Order Items
Some items may be special orders specifically for the customer's vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special-order parts.
Radiator Supply House accepts credit cards, Paypal, Paypal Credit, Cashier Checks, Money Orders, and Bank Transfers, etc...with appropriate billing and shipping address to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.
All products come with a One-Year manufacturer warranty. Charge Air Coolers come with a Lifetime warranty for Class 7, 8, 9 Trucks. Any item that is altered or changed from its original state without the consent of the Radiator Supply House, will not be able to be returned or receive warranty support. The warranty for a product is facilitated by Radiator Supply House.
By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of ONLY the stock part it is replacing.